Enhance employee training by using ChatGPT to analyze customer responses for sentiment. This guide will walk you through the steps to gather and interpret customer feedback efficiently, aiding in product improvements and customer satisfaction strategies.
Go to perceptint.com
1. Go to the Perceptint Workshop Page https://bit.ly/ai-for-startups
Click here
2. Click the Customer Feedback Analysis Dataset
Click here
3. Click “Copy Prompt”
Copy the provided prompt.
4. Go to to “chatgpt.com”
Switch to “chatgpt.com”
5. Click “Message ChatGPT”
Navigate to “Message ChatGPT”
6. PASTE THIS – Fill “Here are 10 sample customer reviews for our eco-friendly water bottle. Analyze these reviews to identify key themes, sentiments, and potential areas for improvement: “Love how eco-friendly this bottle is! The filter works great, but I wish it was easier to clean.” “Bit pricey, but worth it for the environmental impact. Keeps water tasting fresh all day.” “The bottle looks sleek, but it dented easily when I dropped it. Not as durable as I hoped.” “Amazing product! I’ve recommended it to all my friends. The filter replacement process is super simple.” “It’s good, but the cap sometimes leaks if not closed properly. Needs a better design.” “I appreciate the eco-friendly materials, but the bottle has a slight odor when new. Goes away after washing.” “Perfect size for my gym bag. The built-in filter saves me money on bottled water.” “Customer service was great when I had questions about filter replacement. Bottle works as advertised.” “The bottle is a bit heavy when full, but I love not having to buy plastic bottles anymore.” “Filters are expensive to replace, but I suppose it’s cheaper than constantly buying bottled water. Great taste!” Categorize these reviews based on sentiment (positive, negative, mixed) and identify the most common praise points and concerns.”
Enter the provided customer reviews for sentiment analysis.
7. Click here
Submit the customer reviews for analysis.
8. ChatGPT returns it’s first response. Begin highlighting the text at the top of the response pulling down to the bottom of it’s analysis.
View the analysis results.
9. Highlight through “This analysis should help guide product improvements and customer satisfaction strategies.”
Review the suggestions for product improvement.
10. Go to “docs.google.com”
Navigate to “docs.google.com”
11. Click to create a new blank document
Open a new document.
12. Click here and Paste your copy
Name the document.
13. Now you have ChatGPTs breakdown of customer responses, share it broadly with others.
Fill in any additional information.
14. Click on the File Name window that says Unnamed Document
Go to “docs.google.com”
15. The file will Auto-Name to the first line of text. You can click in the window to rename the file to Customer Sentiment Analysis.
View the inserted analysis.
16. Change to “Customer Sentiment Analysis”
Label the document for easy reference.
17. Once you read ChatGPTs analysis, does it resonate? Are these issues new or ongoing? If there are more questions, ask ChatGPT. Stay in the same chat window for best results.
Complete the process.
This guide covered how to utilize ChatGPT for sentiment analysis of customer responses, generate key insights, and transfer the analysis to Google Docs for further reference and action. Improve product offerings and customer satisfaction by understanding customer sentiments effectively.