Friday, I hit a local superstore while prepping for my daughters sleepover. All around the store were “Black Friday Only” deals, signed and shouted loudly in hopes of someone grabbing them feverishly.
Employees were all around, focused on tidying shelves and restocking. But they weren’t talking with people, answering questions or helping close the sale.
Everywhere I looked, there were customers browsing the deals. In their hands they held smartphones tightly, checking prices from the competition and finding other deals as they strolled.